Contact Us

Please email us at for any questions or issues with your order. 

Below are a few frequently asked questions that we may be able to help you with quicker:

Do you offer a first time customer discount?

Yes! We offer a 10% off discount for all first time customers to try us out! Use the promo code #Take10 to take advantage.

Orders take about 1-2 business days to process. While we're all dealing with COVID, we ask that you are patient with us as you may see slight delays as we are trying our best to limit staff packing orders. As soon your order ships, you will receive a separate email notification. Please note, expedited shipping only reflects in your transit time, not order processing. Flagstick Golf will not be responsible for items shipped to the incorrect address. 

First-Class Mail: Est. 2-4 business days
Priority Mail: Est. 1-3 business days
UPS Ground: Est. 2-5 business days

Tracking says my package was delivered but never received it:

In the rare case that your tracking information shows “delivered” to your address but you never received your package, we asked that you file a “lost” package claim with your carrier:



Once you have filed a claim, email us the claim number and we will follow up with the shipping carrier.

Wrong item sent or missing item:

If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we follow up.

What is the status of my Return or Exchange?

If you have already gone through our Return/Exchange online process and you have shipped your items back to us, once we receive the products at our warehouse, please allow up to 5-7 business days for your Return/Exchange to be processed.

You can email us your tracking number to show that it has arrived at our warehouse, and we will make sure to process your Return/Exchange as quickly as we can.